Shipping Policy

Shipping is free on every order, with no minimum. The price you see at checkout is the price you pay — we don't add a shipping charge at the last step.

Shipping time

Our standard shipping time is 4–10 business days (Monday–Friday) from the date your order is placed, which consists of two stages:

Processing time: 1–2 business days
This includes order confirmation, quality checks, and packing. Orders are prepared by our fulfilment partners and dispatched from our international shipping hub.

Delivery time: 3–8 business days
Delivery time covers the period from our shipping hub to your doorstep and is the same for every country we ship to.

Orders placed on weekends and public holidays begin processing the next business day. Delivery times can run longer to rural and remote addresses, and during peak retail periods.

Tracking your order

You'll get a confirmation email as soon as your order is placed, and a second email with a tracking number once it ships. Tracking can take a couple of days to start showing movement after it's issued — that's normal and doesn't mean anything has gone wrong.

Providing the correct shipping address

Please check your address carefully before completing checkout, including unit or apartment numbers. Once an order has entered processing we usually can't change the address. If you spot a mistake, email us straight away at info@rosendaleboutique.com and we'll change it if the order hasn't yet shipped.

Orders that can't be delivered because the address was incomplete or incorrect, and that come back to us, can be reshipped once you've confirmed a corrected address.

Failed delivery and unclaimed packages

If a delivery attempt fails, the carrier will normally leave a card and hold the parcel at a local depot or post office for collection. Parcels that aren't collected within the carrier's holding window are returned to sender. If that happens, contact us and we'll arrange either a reshipment or a refund.

Lost or misdelivered orders

If tracking shows your order as delivered but you don't have it, please first check with anyone else at the address and look in any safe-drop locations the carrier commonly uses. If it still hasn't turned up after 5 business days, email us and we'll open a trace with the carrier and make it right.

Stalled tracking

If tracking shows no movement at all for 10 consecutive business days after your order has shipped, treat it as stuck. Email us and we'll reship or refund without asking you to wait out the full delivery window.

Where your order comes from

Your order is prepared and quality-checked by our fulfilment partners in China and shipped from there directly to you. We don't run a US warehouse — that is why delivery takes 4–10 business days rather than 2–3, and why our prices are where they are.